Team Leader

Anderson Knight is recruiting a Team Leader to join our clients Internal Sales Administration Team, based in South Lanarkshire.
This is an excellent opportunity to join a growing, industry-leading organisation where you will lead a key function within the sales operation, supporting both internal teams and customers while driving performance and process improvements.

Salary: £32,000–£35,000
Hours: 40 hours per week, Monday to Friday. Flexible start and finish times with core hours of 08:30am–5:00pm.
Hybrid working: 2 days working from home and 3 days in the office.

Main Duties and Responsibilities:
• Lead, motivate, and support the Order Processing team to achieve daily targets and agreed service levels.
• Monitor team performance, providing coaching, feedback, and development support.
• Act as the first point of contact for escalated customer and order-related issues.
• Support management with reporting and continuous process improvement initiatives.
• Handle customer enquiries via telephone, ensuring a professional and positive customer experience.
• Ensure accurate and timely order processing using the Sage system.
• Liaise with internal departments and other depots to resolve order or customer queries efficiently.
• Work closely with Sales Representatives and the Technical Team to support customer requirements.
• Assist with onboarding and training new team members.
• Promote effective teamwork and communication within the Order Processing function.

Key Attributes and Skills:
• Previous experience in a customer-facing role, ideally with team leadership or supervisory responsibilities.
• Confident and professional telephone manner.
• Strong collaborative skills and ability to work effectively as part of a team.
• Confident communicator, able to engage with stakeholders at all levels.
• High level of organisation, attention to detail, and accountability.
• Experience leading or supporting small teams in a fast-paced environment.
• Strong organisational skills with excellent attention to detail.
• A proactive, supportive leadership style with a strong customer focus.

Benefits:
• Competitive salary.
• 33 days annual leave (including bank holidays).
• Life assurance (x3 salary).
• 4% employer pension contribution.
• Hybrid working.
• Access to discounted retailers and employee benefits portal.
• Employee Assistance Programme.
• Opportunities for career progression within a global organisation.
• Supportive and dynamic working culture.

If you are ready to take the next step in your career and lead a high-performing team, please forward your CV with confidence.