Recoveries Specialist
As a Debt Recovery Specialist, your primary responsibility is to maximise recoveries on defaulted debts through proactive telephone collections, tracing activities, and providing litigation support when necessary.
Key Responsibilities:
- Collections Management: Execute inbound and outbound collections via phone and email in alignment with the established collection strategy.
- Customer Negotiations: Advise and negotiate with customers to develop appropriate and sustainable repayment plans.
- Financial Assessments: Conduct accurate income and expenditure assessments to ensure repayment affordability.
- Account Management: Maintain thorough account management by updating customer details and meticulously recording all interactions.
- Customer Care: Identify and address customer vulnerabilities, adjusting strategies to achieve positive outcomes.
- Vehicle Recovery Coordination: Collaborate with Vehicle Management to prioritise the recovery of vehicles associated with defaulted debts.
- Insurance Recovery: Maximise insurance recoveries for written-off vehicles.
- Stakeholder Relations: Build and sustain relationships with key stakeholders, including auction houses, recovery agents, solicitors, insurance firms, garages, and constabularies.
Operating Hours:
- Weekly Hours: 35 hours per week with some flexibility.
- Work Schedule: Typically, work 5 days per week, including weekends as agreed with the line manager.
- Business Hours:
- Monday to Friday: 8 am – 8 pm
- Saturday & Sunday: 9 am – 6 pm
Required Knowledge and Experience:
- Business Experience:
- Essential: Experience in telephony collections, ideally with both secured and unsecured products.
- Knowledge: Familiarity with Treating Customers Fairly (TCF) principles.
- Values and Behaviors:
- Mindset: A positive attitude with a focus on continuous improvement.
- Communication: Open, transparent, and adaptable communication style.
- Detail-Oriented: Strong attention to detail.
This position requires a dedicated individual with excellent negotiation skills, a thorough understanding of debt recovery processes, and a commitment to customer fairness and support.
