Planner
Anderson Knight is recruiting Planners for a well-established FM business based in Hillington.
The role involves organising and prioritising the workload of the engineering team.
Salary – £23,670 with a rise to £24,400 after 6 months.
Rota:
Average of 35.5 hours per week on a 4-week rolling rota.
• You will always have a minimum of 2 days off together per week, sometimes 3.
• Working 1 weekend in every 4.
Key Responsibilities:
- Organise and prioritise the workload of the engineering team.
- Plan and direct engineering resources to meet customer deadlines.
- Keep customers updated on the progress of outstanding work.
- Ensure the team follows established procedures and quality standards.
- Promote positive customer service, addressing concerns or escalations professionally.
- Handle incoming phone calls, managing queries and requests from existing customers.
- Monitor and check jobs in the system, liaising with clients and the service team to resolve any issues.
- Manage escalations and chases, following appropriate processes.
- Diagnose faults using remote system data to support decisions on engineer attendance or remote call management.
- Balance the needs of customers and engineers in a busy environment.
- Alert management to issues and assist in their resolution.
- Understand customer contracts and help deliver service level agreements.
- Run and distribute scheduled and ad-hoc reports as required by contracts or management.
- Coordinate the procurement of spares and parts and schedule their fitting.
Key attributes and skills:
- Proven experience in a coordinating role is essential.
- Experience in the service industry is preferred but not essential.
- Extensive administration knowledge on Excel and Microsoft packages.
- Ability to work as part of a team.
- Able to juggle multiple tasks and remain calm under pressure.
- Ability to build great rapport with customers and team members.
To apply for this excellent opportunity, please forward your CV in complete confidence.
