0141 348 7777

Payment Support Handler

  • Full Time
  • Hybrid
  • Permanent
  • Finnieston
  • £23000 - £25000 + bonus GBP / Year
  • Applications have closed.
  • Salary: GBP £23000 - £25000 + bonus

Anderson Knight is recruiting for a Payment Support Handler to join a leading organisation in the financial services sector. This role focuses on supporting customers who are behind on their payments, helping them find solutions that lead to positive outcomes.

Working Hours:

  • Monday to Friday: 08:00 – 20:00
  • Weekends: 09:00 – 18:00
  • Shifts are allocated on a rotational basis to ensure service coverage. Flexibility is essential, and hybrid working arrangements are available after completing a 5–6 week training programme.

Key Responsibilities:

  • Conduct collections activities in accordance with company policies, procedures, and regulatory guidelines.
  • Manage customer cases in arrears, aiming for positive resolutions for both the company and the customer, while minimising financial losses.
  • Professionally handle inbound and outbound collection calls, ensuring records are accurately updated after each interaction.
  • Maintain high performance standards and consistently meet targets, addressing challenges proactively.
  • Complete detailed income and expenditure assessments to determine appropriate repayment solutions.
  • Exhibit strong telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:

  • Previous experience in a collections or similar role is preferred.
  • Knowledge of the Treating Customers Fairly (TCF) principles.
  • A positive, open, and transparent approach.
  • Strong attention to detail.
  • Essential customer service experience.

Benefits:

  • 33 days of holiday, including 25 days of annual leave and 8 public holidays.
  • An additional holiday on your birthday.
  • Discretionary bonus scheme.
  • 15% pension contributions.
  • Eyecare and private medical insurance (PMI) benefits.
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