Part Time Collections
Anderson Knight is collaborating with a leading organization in the financial services sector to recruit a Collections Handler. This role focuses on supporting customers who are in arrears and finding solutions that deliver positive outcomes for them.
Working Hours:
- Monday to Friday: 08:00-20:00
- Weekends: 09:00-18:00
- Shifts are allocated on a rotational basis to cover service hours. Flexibility is required, and hybrid working is available after completing the 5-6 week training period.
Key Responsibilities:
- Conduct collections activities in line with company policies, procedures, and regulatory requirements.
- Manage arrears cases, aiming for positive outcomes for both the company and customers while minimizing losses.
- Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.
- Maintain performance levels and consistently meet targets, proactively addressing any deviations.
- Complete income and expenditure assessments accurately, using financial data to determine customer repayment solutions.
- Exhibit a strong telephone manner, build rapport, and communicate effectively to negotiate positive outcomes with customers.
Requirements:
- Experience in a collections role is preferred.
- Working knowledge of TCF (Treating Customers Fairly) principles.
- Positive mindset, openness, and transparency.
- Attention to detail.
- Customer service experience is essential.
Benefits:
- 33 days holiday (25 annual days and 8 public holidays)
- Additional birthday holiday
- Discretionary bonus
- 15% pension contributions
- Eyecare/PMI benefits
