IT Application Analyst

Anderson Knight has an excellent new opportunity for an IT Application Analyst.

The IT Application Analyst will be pivotal in ensuring that our client’s IT Applications are secure and robust, minimising outages and their impacts, whilst also achieving business objectives.

The role is charged with ensuring there are adequate controls and reporting processes to safeguard the resiliency and security of our services.

Adherence to their control framework is critical for this role: escalation; working to authority levels; following sign off processes; reporting and metric gathering.

• Ensure Procedures and Communications are documented and understood by all stakeholders for major incident management, invocation of DR/ BCP, incident response.

• Follow roadmaps for Applications, proactively identifying and implementing system enhancements as technology offerings change, to keep our technology current.

• Responsibility for action and documenting Application change work, from scoping to delivery using Agile methodology.

• Utilise Halo (our ITSM toolset) for managing ITSM processes, including population of configuration management information in line with ITIL framework.

• Ensure applications adhere to Security policies, and that processes are in place to report on user access, and proactively manage the user entitlement.

• Maintain customer relationships and improve response and delivery times. Resolve any service problems and customer complaints.

• Assist with out of hours installations, application upgrades/patching and resolution of incidents/outages.

• Work with leading third-party technology, cyber security specialists and internal Application and Infrastructure teams to deliver services and solutions. Formalise incident resolution documents to ensure repeatable, efficient fixes are in place, and smooth handover of relevant elements to SMF support team

• Supporting the IT management function and processes, including regular reporting, development of policies and procedures, process improvements and performing delegated tasks

• Provide 1st/2nd level support and small business change for our end users and provide Access management in line with Business roles.

To apply for this opportunity please click in the link below