Debt Recovery Handler

We’re hiring a Debt Recovery Handler to join a reputable financial services company on a permanent basis. You’ll play a key role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.

Key Responsibilities:

• Carry out collection activities in line with company policies and procedures.
• Manage arrears cases to update agreements, with a focus on achieving positive outcomes for customers.
• Handle inbound and outbound collection calls, keeping accurate records of every interaction.
• Communicate with customers through letters, emails, and texts, ensuring detailed record-keeping.
• Maintain expected performance levels and comply with all procedures.

Essential Experience:

• Experience in a customer service environment, with the ability to manage calls effectively.
• Understanding of financial services.
• Ideally, experience in a claims or collections role.

Operating Hours:

• Monday to Friday: 08:00-20:00
• Weekends: 09:00-18:00

Shifts are allocated on a rotational basis to cover service during working hours. Flexibility is required, and hybrid working is available upon completion of training.