Customer Service Manager

Anderson Knight is delighted to be recruiting on behalf of a prestigious client based in the beautiful village of Luss for an experienced Customer Service Manager on a retained bases.

This is an exciting opportunity to join a respected and professional organisation, taking ownership of a small front-of-house team and ensuring exceptional service standards are delivered to every client.

You will lead and support a team of two, overseeing the smooth running of the customer service and administrative functions, ensuring client onboarding is handled efficiently and with the highest level of professionalism.

Salary: £40,000 – £45,000 (DOE)
Hours: Monday to Friday, full-time (9am–5pm or 8am–4pm)
Flexible options available – 4 days per week or school hours considered
Location: Luss (Office-based)

Key Responsibilities
•    Manage and support two team members, fostering a positive and productive working environment.
•    Act as the main point of contact for all client enquiries, ensuring an exceptional customer experience.
•    Oversee client onboarding, ensuring a seamless and professional process.
•    Manage front-of-house operations, maintaining a welcoming and professional environment.
•    Handle day-to-day administrative duties to support the wider team.
•    Prepare and maintain documentation and correspondence using Microsoft Office packages.

Requirements
•    Proven experience in a management or supervisory position, ideally within a customer-focused environment.
•    Excellent communication and organisational skills.
•    Strong IT skills, with confidence using Microsoft Office (Word, Excel, Outlook, PowerPoint).
•    A professional, approachable manner with the ability to build strong relationships with clients and colleagues.
•    A proactive and hands-on approach to work, with the ability to manage multiple priorities effectively.

What’s on Offer
•    Competitive salary of £40,000 – £45,000, dependent on experience.
•    Flexible working arrangements (4 days or school hours considered).
•    A supportive, professional working environment in a stunning location.

If you’re an experienced people manager with a passion for delivering exceptional customer service, we’d love to hear from you.

Apply now to join this prestigious business and take the next step in your career.