Customer Service Manager

Anderson Knight is delighted to be Partnering with our client who a specialist manufacturer with a global reach. They are looking to appoint an Customer Service Manager.

This is a newly created role where you’ll have genuine ownership, visibility, and influence. You’ll work closely with management team, shape service strategy, and deliver improvements that make a real difference to our people and our customers. It is the ideal role for someone ready to step into a customer service manager position.
About the role.

Service Projects
• Lead and deliver service led projects from initiation through to full implementation
• Support the creation, launch, and ongoing enhancement of new service products
• Improve service processes, tools, and ways of working to drive consistency, efficiency, and performance
• Maintain project momentum, manage risks, and ensure each initiative delivers measurable results
• Take full accountability for delivery—not just coordination

Customer Experience (CX)
• Own the customer experience agenda across the entire Service business
• Establish, maintain, and improve CX measurement and scoring frameworks
• Work with operational teams to identify root causes and deliver practical, meaningful improvements
• Drive sustained improvements in customer outcomes and overall CX performance

Continuous Improvement (BOS)
• Strengthen and support our continuous improvement programme
• Use our Business Operating System (BOS) to structure project delivery and track performance
• Lead service maturity assessments and drive the actions needed to increase maturity scores
• Ensure improvements are embedded into day to day operations so they stick
Collaboration & Stakeholder Engagement
• Partner effectively with all Service teams to deliver shared initiatives and goals
• Build strong relationships, influence without authority, and gain buy in across departments
• Act as a central point of coordination for service wide change and improvement projects

About you ?
• Proven experience delivering projects within a service, operations, or customer-focused environment
• Demonstrated ability to take ownership of projects and deliver measurable outcomes
• Experience working across multiple teams and influencing stakeholders without direct authority
• Strong understanding of service operations and end-to-end service delivery
Internal
• Experience improving customer experience using data, insight, and feedback

To apply for this position, please click on the link below.