Customer Service Advisor

Anderson Knight is recruiting a Customer Support Operator for a respected and growing company based in Hillington.

This role is central to delivering a high level of support to clients and internal teams by effectively handling incoming communications and ensuring requests are managed accurately and promptly.

The position is fully office-based and operates on a 4-week rolling shift pattern, covering 5 days over 7 with a weekly average of 40 hours. The shifts include early, mid, and weekend coverage (detailed below).

Salary : £26,200

Working Pattern:

• Rotating 4-week shift pattern

• 5 days over 7

• Mixture of early, mid, and weekend shifts

Example shifts include:

o 08:00–16:00

o 10:00–20:00

o 08:00–20:00 (weekends)

o Some weeks include weekdays off

Key Responsibilities:

• Professionally manage inbound calls, emails, and automated work requests.

• Log service requests accurately using in-house and client systems.

• Direct queries to appropriate teams/departments and manage follow-ups or escalations as required.

• Follow client-specific scripts and procedures to ensure service consistency.

• Support with ad-hoc administrative tasks and help ensure smooth departmental operations.

• Collaborate closely with service desks and other departments to meet deadlines and SLAs.

• Contribute to continuous improvement efforts across systems and service quality.

Ideal Candidate:

• Previous experience in a customer service or call-handling role.

• Strong communication and interpersonal skills.

• Competent in Microsoft Office and adaptable to multiple systems.

• Able to multitask in a high-paced environment with attention to detail.

• Team-oriented and proactive, with the ability to work independently.

• Reliable and flexible to support shift coverage and department needs.

To apply, please forward your CV in complete confidence.