Customer Service Advisor

Anderson Knight are pleased to be recruiting for a Customer Service Advisor within the Insurance industry.

Key Responsibilities:

• Serve as the initial point of contact for valued members, providing exemplary customer service and guidance.
• Handle member enquiries proficiently throughout the application, on boarding, and membership life cycle.
• Collaborate with internal teams to swiftly address member issues and contribute to enhancing the overall customer journey.
• Work closely with Customer Operations Managers and Head of Customer Services to uphold organisational mission and standards.

Essential Experience:

• Passion for delivering exceptional customer experiences with a strong emphasis on empathy and compassion.
• Demonstrated ability in problem-solving, offering practical solutions to member inquiries.
• Excellent communication and interpersonal skills for effective engagement with members and internal colleagues.
• Capacity to work collaboratively within a team environment while also displaying initiative and autonomy.