0141 348 7777

Customer Service Advisor

  • Full Time
  • Hybrid
  • Permanent
  • Glasgow
  • £26000 GBP / Year
  • Jul 19, 2024
  • Salary: GBP £26000

Anderson Knight are pleased to be recruiting for a Customer Service Advisor within the Insurance industry.

Key Responsibilities:

  • Serve as the initial point of contact for valued members, providing exemplary customer service and guidance.
  • Handle member enquiries proficiently throughout the application, on boarding, and membership life cycle.
  • Collaborate with internal teams to swiftly address member issues and contribute to enhancing the overall customer journey.
  • Work closely with Customer Operations Managers and Head of Customer Services to uphold organisational mission and standards.

Essential Experience:

  • Passion for delivering exceptional customer experiences with a strong emphasis on empathy and compassion.
  • Demonstrated ability in problem-solving, offering practical solutions to member inquiries.
  • Excellent communication and interpersonal skills for effective engagement with members and internal colleagues.
  • Capacity to work collaboratively within a team environment while also displaying initiative and autonomy.
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