Complaints Resolution Handler

Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.

Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.

Key Responsibilities:

• Log, manage, and resolve customer complaints accurately and efficiently.

• Take full ownership of complaint cases, ensuring a thorough resolution process.

• Adhere to internal procedures, industry regulations, and company policies.

• Maintain professionalism and deliver outstanding customer service at all times.

• Work collaboratively with internal teams to expedite complaint resolutions.

• Keep customers informed with regular updates on their complaint status.

• Identify recurring issues and contribute to process improvements to prevent future complaints.

Requirements:

• Proven experience in end-to-end complaint handling.

• Strong written and verbal communication skills.

• Excellent attention to detail and problem-solving abilities.

• Ability to build and maintain strong customer relationships.

Working Hours:

• Monday to Friday: 09:00 – 17:00

• Weekends: 12:00 – 20:00 (1 weekend in every 6)

• Hybrid working is available following the successful completion of a 5–6 week training programme.

Salary:

• £25,000

Benefits:

• 33 days’ holiday (25 days’ annual leave + 8 public holidays).

• An extra day off for your birthday.

• Discretionary bonus scheme.

• Up to 20% pension contributions.

• Eyecare and private medical insurance.

If you’re interested in this opportunity, please submit your CV in confidence.