Home » Complaints Resolution Handler
Complaints Resolution Handler
- Full Time
- Hybrid
- Permanent
- Glasgow
- £25000 GBP / Year
- Applications have closed.
- Salary: GBP £25000
Anderson Knight is partnering with a leading financial services organisation to recruit a Complaints Resolution Handler. This role reports to the Complaints Team Leader and is responsible for resolving complaints in compliance with company processes and procedures.
Working Hours:
- Monday to Friday: 08:00 – 20:00
- Weekends: 09:00 – 18:00
Shifts are allocated on a rotational basis to cover service hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.
Key Responsibilities:
- Efficiently log, manage, and resolve customer complaints.
- Handle complaints from start to finish.
- Take ownership of assigned complaints, managing them through to resolution.
- Strictly adhere to internal procedures and processes.
- Maintain high standards of professionalism and customer service.
- Collaborate with internal departments to facilitate resolutions.
- Provide regular updates to customers on the progress of their complaints.
- Proactively identify trends and contribute to prevention strategies.
Requirements:
- Previous experience in handling complaints from start to finish.
- Strong written and verbal communication skills in English.
- Attention to detail.
- Ability to build relationships.
Benefits:
- 33 days holiday (25 annual + 8 public holidays)
- Birthday holiday
- Discretionary bonus
- Up to 20% pension contributions
- Eyecare/Private Medical Insurance (PMI)