0141 348 7777

Complaints Resolution Handler

  • Full Time
  • Hybrid
  • Permanent
  • Glasgow
  • £25000 GBP / Year
  • Jul 26, 2024
  • Salary: GBP £25000

Anderson Knight is partnering with a leading financial services organisation to recruit a Complaints Resolution Handler. This role reports to the Complaints Team Leader and is responsible for resolving complaints in compliance with company processes and procedures.

Working Hours:

  • Monday to Friday: 08:00 – 20:00
  • Weekends: 09:00 – 18:00

Shifts are allocated on a rotational basis to cover service hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.

Key Responsibilities:

  • Efficiently log, manage, and resolve customer complaints.
  • Handle complaints from start to finish.
  • Take ownership of assigned complaints, managing them through to resolution.
  • Strictly adhere to internal procedures and processes.
  • Maintain high standards of professionalism and customer service.
  • Collaborate with internal departments to facilitate resolutions.
  • Provide regular updates to customers on the progress of their complaints.
  • Proactively identify trends and contribute to prevention strategies.

Requirements:

  • Previous experience in handling complaints from start to finish.
  • Strong written and verbal communication skills in English.
  • Attention to detail.
  • Ability to build relationships.

Benefits:

  • 33 days holiday (25 annual + 8 public holidays)
  • Birthday holiday
  • Discretionary bonus
  • Up to 20% pension contributions
  • Eyecare/Private Medical Insurance (PMI)
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