Complaints Resolution Handler

Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector.

This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.

Location: Glasgow (Hybrid)
Salary: £27,500
Hours: Monday–Friday, covering the hours of 8am-8pm on rotation and 1 weekend in every 8.

Key Responsibilities
•    Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
•    Communicate clearly and professionally with customers and internal stakeholders.
•    Log and document all cases in line with regulatory and internal standards.
•    Gather information from relevant departments to support resolution.
•    Keep customers updated throughout the process and deliver a positive and supportive experience.
•    Identify themes or trends that may support service or process improvements.

What We’re Looking For
•    Minimum 1 year of end-to-end complaints experience (essential).
•    Experience working within a regulated environment (financial services or similar).
•    Strong written and verbal communication skills.
•    Ability to manage sensitive or complex cases with empathy and professionalism.
•    Proactive, organised and confident in working independently and as part of a team.

Benefits
•    33 days holiday (including public holidays)
•    Additional birthday leave
•    Discretionary bonus scheme
•    Up to 20% pension contribution
•    Private medical insurance & eyecare support
•    Hybrid working available following probation
•    Opportunities for career development

To apply, please send your CV in confidence.