Complaints Handler

Anderson Knight is partnering with a leading financial services organisation to recruit an experienced Complaints Resolution Handler.

Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.

To be considered for this role you must have end-to-end compliant handling experience.

Salary: £25,000

Working Hours: Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.

Hybrid working is available following the successful completion training and probation.

Key Responsibilities:
•    Log, manage, and resolve customer complaints accurately and efficiently.
•    Take full ownership of complaint cases, ensuring a thorough resolution process.
•    Adhere to internal procedures, industry regulations, and company policies.
•    Maintain professionalism and deliver outstanding customer service at all times.
•    Work collaboratively with internal teams to expedite complaint resolutions.
•    Keep customers informed with regular updates on their complaint status.
•    Identify recurring issues and contribute to process improvements to prevent future complaints.

Requirements:
•    Proven experience in end-to-end complaint handling.
•    Strong written and verbal communication skills.
•    Excellent attention to detail and problem-solving abilities.
•    Ability to build and maintain strong customer relationships.

Benefits:
•    33 days’ holiday (25 days’ annual leave + 8 public holidays).
•    An extra day off for your birthday.
•    Discretionary bonus scheme.
•    Up to 20% pension contributions.
•    Eyecare and private medical insurance.
•    Clear progression.

If you’re interested in this opportunity, please submit your CV in confidence.