0141 348 7777

Collections Handler

  • Full Time
  • Hybrid
  • Permanent
  • Finnieston, Glasgow City
  • £23000 - £24000 + bonus GBP / Year
  • Applications have closed.
  • Salary: GBP £23000 - £24000 + bonus

Anderson Knight is working with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role focuses on supporting customers who have fallen behind on their payments, helping them find solutions that lead to positive outcomes.

Working Hours:

  • Monday to Friday: 08:00 – 20:00
  • Weekends: 09:00 – 18:00
  • Shifts are allocated on a rotational basis to ensure coverage during service hours. Flexibility is crucial, and hybrid working arrangements are available after completing a 5-6 week training programme.

Key Responsibilities:

  • Carry out collections activities in line with company policies, procedures, and regulatory guidelines.
  • Manage cases with customers in arrears, working to achieve positive outcomes for both the company and the customer while minimising financial losses.
  • Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.
  • Maintain performance levels and consistently meet targets, addressing any challenges proactively.
  • Complete income and expenditure assessments accurately, using financial data to determine suitable repayment solutions for customers.
  • Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to support positive outcomes for customers.

Requirements:

  • Previous experience in a collections role is preferred.
  • Knowledge of the Treating Customers Fairly (TCF) principles.
  • A positive attitude, openness, and transparency.
  • Strong attention to detail.
  • Essential customer service experience.

Benefits:

  • 33 days of holiday (including 25 days of annual leave and 8 public holidays).
  • An additional holiday on your birthday.
  • Discretionary bonus scheme.
  • 15% pension contributions.
  • Eyecare and private medical insurance (PMI) benefits.
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