0141 348 7777

Collections Analyst

  • Full Time
  • Hybrid
  • Permanent
  • Glasgow
  • £23000 - £25000 + upto 20% bonus GBP / Year
  • Jul 26, 2024
  • Salary: GBP £23000 - £25000 + upto 20% bonus

Join a prestigious financial services company as a Collections Advisor on a permanent basis. You will be instrumental in assisting customers with arrears by implementing effective collection strategies and ensuring favorable outcomes.

Key Responsibilities:

  • Execute collection activities in line with company policies and procedures.
  • Manage arrears cases to bring agreements current while focusing on positive customer experiences.
  • Handle inbound and outbound collection calls, maintaining detailed records after each interaction.
  • Communicate with customers via letters, emails, and texts, ensuring thorough documentation.
  • Maintain performance standards in accordance with expectations and adhere to compliance procedures.

Essential Experience:

  • Experience in a customer service environment, with the ability to manage calls effectively.
  • Knowledge of financial services.
  • Preferably, experience in a claims or collections role.

Operating Hours:

  • Monday to Friday: 08:00-20:00
  • Weekends: 09:00-18:00

Shifts are allocated on a rotational basis to cover service hours. Flexibility is required. Hybrid working is available after completing training (5-6 weeks).


  • 33 days holiday (25 days annual leave plus 8 public holidays)
  • Birthday day off
  • Discretionary bonus
  • Up to 20% bonus
  • Eyecare/PMI
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