job details

Helpdesk Advisers
  • Salary: £8.50 per hour
  • Term: Permanent
  • Sector: Office Services
  • Location: Renfrewshire
  • Applications have closed
  • Would you like to work Ina friendly working environment that invest in their staff?
  • Would you like to work with a company that will provide longevity and opportunity?
  • Have you excellent customer service, call centre, helpdesk or office experience then this could be the job for you!

These roles will be based in Glasgow, Paisley or Hillington! 2 roles available. Full time, perm role. Immediate starts are available!!!! This is a permanent, part time role that will offer longevity and opportunity.

The company is a global company that will offer opportunity.


You do need to be flexible as some weekend work is required, business hours.

  • Overtime available if desired
  • Free parking. On site canteen facilities.
  • Plenty of opportunities to progress.

The role will be to provide a support on various contracts for our client by handling, logging jobs and then allocating to appropriate Engineer that is most suited to the role.


  • Log reactive maintenance calls
  • Allocate to appropriate Engineer and scheduling
  • Update internal system in a timely and accurate manner
  • Liaising with Engineers/clients and internal departments
  • Compiling reports
  • Route planning
  • React to incoming and make outgoing calls
  • Work to SLA’s to stop escalations
  • Resolve any issues in terms of Engineers jobs

Personal Attributes:

  • Professional telephone manner
  • Work under pressure when business is going through busy periods
  • Strong I.T skills
  • Self-starter
  • Takes pride in their work

Ideal candidate:

  • Someone with a proven track record working within a Service/Helpdesk environment, call centre , customer service office environment
  • Good I.T system or experience working with bespoke internal systems
  • Good grammar
  • Someone who is competent is talking and typing at same time

So if you would like to work in a friendly environment that will offer longevity in a rapidly expanding company than please send in your CV to me immediately for immediate consideration starts are available.


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